The Colorado Attorney General's Office receives hundreds of complaints from consumers deceived by contracts that automatically renew without a consumer's full knowledge or approval.
Consumers report that the automatic renewal features of these contracts were not clearly disclosed and that they did not realize they would be billed beyond the initial contract term, or found it nearly impossible to cancel the contract once billing began.
To help address these and other concerns involving automatic renewing contracts or subscriptions, the Attorney General’s Office worked with the Colorado General Assembly to enact House Bill 21-1239, which was signed into law in July 2021 and takes effect January 1, 2022. Learn more about the bill and your rights here.
If you believe you have been victimized by a scam or wish to report suspicious activity, please file a report here.